Having served as a Service Lead for over 12 months and as Stock Take Co-ordinator for the Electronics department for two years, I have been operating at a level that closely mirrors the Team Leader role. At the heart of everything I do is a genuine commitment to putting the customer first, and I believe that is what this role is fundamentally about.

As Service Lead I have consistently worked to ensure every customer feels acknowledged, valued and served without unnecessary delays or bottlenecks. I understand that a great shopping experience depends on the right Partners being in the right place at the right time, and I have developed a strong instinct for reading the floor, deploying resource proactively and removing barriers to service before they become problems. I approach every customer interaction with empathy and take real pride in turning difficult situations into positive outcomes through calm, independent judgement — rarely needing to escalate because I have the confidence to resolve issues on the spot.

I also have hands-on experience closing the basement shop floor, handling late customer issues, checking day alarms, floor walking and communicating across floors for a complete store lock up. As part of this I co-ordinate end of day recovery, ensuring Partners are clear on their tasks and the store is fully prepared for the next trading day.

My two years co-ordinating the Electronics stock take have sharpened my planning, communication and team coordination skills, leading 10 to 15 pre-trade Partners alongside a Team Manager to deliver seamlessly. I am experienced with Zebra scanners, ICE, track the gap for stock replenishment, and keep consistently up to date with Workforce Management task lists and daily comms — because operational readiness directly enables a smooth, frustration-free customer experience.

I am committed to the Partnership's values and to creating an environment where Partners feel motivated and supported, because engaged Partners deliver the exceptional customer experiences that sit at the core of everything John Lewis stands for. I am ready to take on this responsibility as a Team Leader.